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Inspection report

Date of Inspection: 24 April 2014
Date of Publication: 4 June 2014
Inspection Report published 04 June 2014 PDF

Overview

Inspection carried out on 24 April 2014

During a routine inspection

On the day of our inspection the Registered Manager was on annual leave and the Deputy Manager was attending a Borough Care meeting. We were assisted by a senior carer for the duration of our inspection.

During our inspection we spoke with two people who lived at the home and a visiting relative. We also spoke with three members of staff and a visiting health care professional. We spent some time observing how people were cared for and looked at a selection of the provider�s policies and records, including a sample of people�s care records.

We considered the evidence collected under the outcomes and addressed the following questions: Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well led?

Below is a summary of what we found. Please read the full report for the evidence supporting our summary.

Is the service safe?

People were treated with dignity and respect by staff and people told us they had no concerns about the care they received.

There were effective infection control systems in place and people were cared for in a clean environment by staff who observed appropriate hygiene practices.

Is the service effective?

People�s care needs were assessed with them, and where appropriate their families were involved. People�s care plans were person centred and generally provided clear guidance for staff in how to deliver people�s care.

Staff demonstrated a good understanding of people�s needs and the people we spoke with made positive comments about the staff and the care they or their relatives living at the home received. One person told us their relative had �Come out of themselves and made friends�.

Appropriate support was provided to meet people�s varied nutritional needs and preferences. People were provided with a nutritious and balanced diet and we generally received positive comments about the meals and drinks available.

Staff understood the importance of working with the other professionals involved in people�s care and their responsibilities in accessing this support, including medical advice and treatment. This ensured people received timely professional involvement with their care and treatment and promoted continuity of care between the practitioners involved with them.

Is the service caring?

The atmosphere in the home was calm and relaxed. People who we spoke with commented positively about the care they or their relative's received. We saw staff treating people with respect and warmth and the care we observed was provided in a sensitive, personal way.

Is the service responsive?

We saw that reviews of people�s care was carried out and people�s preferences and preferred routines considered.

There was a complaints procedure in place and the people who used the service we spoke with and staff felt able to express their concerns, although they had not felt the need to.

The views of people who used the service were sought and the provider�s recent survey showed 100% of respondents were happy to live at Bamford Close and were �overall happy� with the service.

Is the service well led?

There were policies and protocols in place, which provided clear detailed guidance to staff. There were effective systems in place to monitor the quality and the safety of the service that people received.

There was a proactive approach to working with other professionals involved in people�s care and staff were clear about their responsibilities when accessing medical input when it was needed. The home felt they had a good relationship with the local GPs, District Nursing Service and mental health team. Staff felt confident in obtaining specialist advice and support to ensure people�s needs were appropriately met and the care they received was effective.