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Inspection report

Date of Inspection: 20 June 2013
Date of Publication: 19 July 2013
Inspection Report published 19 July 2013 PDF

Overview

Inspection carried out on 20 June 2013

During a routine inspection

We spoke with four family members by telephone, the deputy manager, senior care worker, five care workers and the district nurse. We also spoke with 16 people who were living at Bamford Close.

We also talked to Stockport Social Services Quality Assurance team as part of our inspection process.

We looked around the home which was found to be clean, tidy and brightly lit.

We observed that people were relaxed and that the care workers were polite at all times.

The family members we spoke with were all happy with the care their relative received. No one had any complaints. We were told by the family members we spoke with; �I am always made to feel welcome;� �I am always kept informed about my relatives care and I am involved in the annual review�.

We were told either directly or indirectly by both the staff and people who lived at Bamford Close that they did not think there was enough staff. Comments we received were; �Another member of staff would improve staff morale;� �I look around and look at the TV in between, not very exciting but it gets the day over;� �I watch TV until I fall asleep;� �Staff are always busy and the pressure filters through�.