Archived: RNIB Domiciliary Community Living and Support Service

We saw that people were treated with respect and involved in their care whenever possible. We observed that the care given was safe and appropriate and based on effective care planning and risk assessments. This meant that people's individual needs were met and preferences were taken into account.

People were protected from abuse and cared for in a safe and inclusive environment. We found evidence that people were cared for, or supported by, suitably qualified, skilled and experienced staff. This meant that the care was of an appropriate standard. We also found that the provider had an effective system to regularly assess and monitor the quality of service that people received.

People told us that they felt safe and well looked after. People told us that they could express any problems to the staff who would listen and take action to put things right. People said that they thought the staff were kind and caring.

The assessment process was robust so that the agency knew about a person's range of needs before they offered a service. Care plans were detailed giving staff the guidance they needed to ensure that they met people's needs and supported their personal goals.

People were involved in planning their care and treatment and had a say about their support workers. The agency worked closely with health and social care professionals to ensure that people remained safe and well.

Staffing was planned around individual needs and activities. This ensured that people had the support they needed when they needed it.

People looked relaxed in the company of each other and staff. We saw that people took part in a range of community based activities that they enjoyed and were involved in the local and wider community.