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Archived: Care Solutions UK Limited

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Inspection report

Date of Inspection: 17 July 2012
Date of Publication: 2 August 2012
Inspection Report published 2 August 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People were cared for by staff who were trained for the roles they were asked to perform, and who were supported to acquire extra skills and qualifications that were relevant to their work. The provider was meeting this standard.

User experience

The people we spoke to confirmed that, as far as they could tell, staff were properly trained for the work they were being asked to do.

Other evidence

We spoke to the registered manager and asked her about arrangements for supporting staff. She outlined the care workers’ initial induction and showed us the collection of training videos/DVDs that staff use on an ongoing basis to ensure their knowledge is up-dated. There were a number of these from the Alzheimer’s Society, as the manager explained that some current clients had dementia type conditions. The manager had also assisted staff to identify specialist courses where needed.

The manager was a manual handling trainer and she told us she refreshed the staff training on this at six-monthly supervision visits. We were told that in addition to supervisions, there was also an annual appraisal, though the manager was reviewing how these were carried out as they were currently part of the six monthly supervision visits. We discussed the training record-keeping, and the manager confirmed she would be reviewing how training records were kept to ensure an easily accessible training matrix would be available, identifying which staff had completed which training courses, and when refresher training was due.

The manager said she spoke with each staff member at the start of each week, and received from them a report on the care arrangements during the previous week. She said staff knew that they could contact her between these calls if necessary.

When we spoke to staff they both said they felt sufficiently well trained for the work they were being asked to do. They we able to list the training they had had, and one person complimented the manager saying “She has trained us well.” Another told us the manager is “…..very good with the clients, and always there for support.”