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Archived: Farnham Dialysis Unit

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 16 January 2012
Date of Publication: 13 February 2012
Inspection Report published 13 February 2012 PDF | 59.94 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 16/01/2012 and talked to people who use services.

Our judgement

The service had monitoring systems in place to ensure people who used the service benefited from a quality service.

Overall, we found that Farnham Dialysis Unit was meeting this essential standard

User experience

People who used the service told us their views were sought about the service delivery and their comments were taken into consideration and acted upon. An example given was we have more chairs in the waiting area.

Other evidence

The manager told us as part of monitoring the quality of care provided by the service, they regularly perform clinical audits and quality control which forms part of the company's strategy to improve service. They measured practice against essential standards, identifying actions to improve practice and implemented those actions to ensure clinical audit was used as a tool for change.

Review of the service's latest collated patient satisfaction survey, based on patients satisfaction with doctors 95.6%, nurses 95.7%, dialysis unit 93.3%, transport services 68.0% and others (refreshments served) 76.7% revealed people on a whole were very satisfied with Farnham Renal Dialysis Unit.

We reviewed notes of people who used the services which demonstrated they were involved in their care and treatment. In discussion with people who used the service they told us they were involved with all aspects of their care and that they were supported by staff outside of the unit.