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Inspection report

Date of Inspection: 5 November 2013
Date of Publication: 10 December 2013
Inspection Report published 10 December 2013 PDF | 92.86 KB

Overview

Inspection carried out on 5 November 2013

During a routine inspection

During our visit to the City Dialysis Unit we spoke with eight people who were receiving dialysis treatment. We also spoke with five members of staff, including the deputy manager and interim manager for the unit.

We found effective systems in place to protect people from the risk and spread of infection and for monitoring the quality of the service that people received.

We were concerned that where people did not speak English as their first language that their consent for treatment had not always been appropriately obtained.

The people we spoke with were generally satisfied with the care and treatment they received at the unit, although some people were concerned about the impact of recent staffing changes. Comments we received about the service included: “There is nothing you can say against it” and “They [the staff] do their best.”