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Inspection report

Date of Inspection: 4 July 2013
Date of Publication: 30 July 2013
Inspection Report published 30 July 2013 PDF | 82.19 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 July 2013, observed how people were being cared for and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

During our inspection, we found that staff were supported to carry out their roles. Staff we spoke with told us they had received training in a range of topics, including moving and handling, first aid, fire safety, safeguarding vulnerable adults, the Mental Capacity Act and deprivation of liberty, nutrition and epilepsy management. Training records showed that all staff had received mandatory training and updates as necessary to equip them in caring for people who used the service.

We saw minutes of regular staff meetings which demonstrated that staff were kept informed about the service and asked for their feedback on how things were working in practice. For example, when changes in practice were introduced or a new medicine supplier was being used. We were told by staff that senior staff and managers had an open door policy to ensure staff could raise any concerns. Staff we spoke with confirmed that they were able to approach their managers to make any suggestions about improvements to people’s care. Relatives we spoke with couldn't speak highly enough of the staff. One relative told us, "I'm delighted with the staff, I've always found them very professional."

The minutes of staff meetings showed that discussions were held about topics to help improve staff's performance, such as the role of the key worker and the importance of monitoring different aspects of people's health. This showed that staff were supported in carrying out their role and with their professional development.

Staff told us that they enjoyed working at the home, and were given support when needed. Staff told us and records showed that all staff received regular supervision. We saw evidence that staff had an annual appraisal to review their performance and development, and staff confirmed that they were also given the opportunity to access other learning opportunities to enhance their role.