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Archived: Independent Healthcare Services

Overall: Good read more about inspection ratings

1 Davids Close, Werrington, Peterborough, Cambridgeshire, PE4 5AN (01733) 709418

Provided and run by:
Mrs Deborah Gaylor

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Background to this inspection

Updated 17 March 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection took place on 10 February 2016. The registered provider was given 48 hours’ notice because the location provides a domiciliary care service and they are sometimes out of the office supporting staff or providing care to people who use the service. We needed to be sure that they would be in. The inspection was undertaken by one inspector

We looked at other information that we held about the service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about.

During our inspection we spoke with two people who received care and support. We also spoke with a relative of one person receiving care from the service. We spoke with one person on the telephone and we visited one person in their own home. We spoke with the registered provider and one member of care staff. We also spoke with a member of staff from NHS continuing care services and a district nurse.

During the inspection we observed how staff interacted with one of the people who used the service. We looked at two people’s care records and two staff recruitment records. We also looked at records relating to the management of the service which included audits, staffing rotas, recruitment and training and records relating to complaints and compliments.

Overall inspection

Good

Updated 17 March 2016

Independent Healthcare Services is registered to provide personal care and nursing care to people living in their own homes. At the time of this inspection three people were being provided with care in their own homes.

The service had a registered provider in place. A registered provider is a person who has registered with the Care Quality Commission to manage and provide the service. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This announced comprehensive inspection was undertaken on 10 February 2016.

Staff were only employed after the provider carried out satisfactory pre-employment checks. Staff were trained and well supported by the provider There were sufficient numbers of staff to meet people’s assessed needs.

Systems were in place to ensure people’s safety was effectively managed. Staff were aware of the procedures for reporting concerns and took action to reduce the risk of people experiencing harm.

People’s health and personal needs were effectively met. Systems were in place to safely support people with the management of their medicines. People received their prescribed medicines appropriately.

The provider was acting in accordance with the requirements of the Mental Capacity Act 2005 (MCA) and staff had received training and had an understanding of the MCA..

People received care and support from staff who were kind, caring and respectful. Staff respected people’s privacy and dignity and provided care in accordance with people’s preferences.

People were encouraged to provide feedback on the service in various ways both formally and informally to ensure they were receiving the care and support they required. People, and their relatives were involved in the assessments and reviews of care and support.

Care records were detailed and provided staff with guidance to enable them to provide consistent care that met each person’s needs. Changes to people’s care was kept under review to ensure that their needs were being met.

The provider had informal processes in place to monitor the quality and safety of people’s care. However, the provider did not have an effective quality assurance system in place.to monitor the quality of the services provided for people.

People felt listened to by the staff and said that the registered provider and care staff were reassuring and approachable.