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Archived: Care Rangers Limited Requires improvement

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Inspection report

Date of Inspection: 17 December 2012
Date of Publication: 15 January 2013
Inspection Report published 15 January 2013 PDF

Overview

Inspection carried out on 17 December 2012

During a routine inspection

People who use the service were given appropriate information and support regarding their care or treatment. People's diversity, values and human rights were respected. We spoke with four people who told us that staff respected their privacy and dignity. One person who used the service said �they provide a good caring service and have some good staff working for them�.

Four people we spoke with told us that care staff arrived on time or within ten minutes of the scheduled arrival time and stayed the full amount of time. People described the agency and staff as, 'very good' and one said that they 'had no reason to criticise'.

The agency had its own policies and procedures in place regarding the safeguarding of vulnerable adults. The staff we spoke with demonstrated a good understanding of the signs of abuse and how to report their concerns.

We spoke with people who told us that they experienced care provided by a small number of staff, which meant that staff knew them well. We saw records which confirmed this. One person said the staff who visited them was 'very nice'. People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. The agency ensured that views were regularly sought from people using the service. Staff we spoke with were happy working at the agency and felt they were well supported by management