The Care Quality Commission

Archived: Oakcroft Nursing Home

41-43 Culverley Road, Catford, London, SE6 2LD (020) 8461 5442

Provided and run by:
J Moore

Important: The provider of this service changed. See new profile

All Inspections

11 December 2012

During an inspection looking at part of the service

Our inspection on 11 December 2012 was made to follow up on areas of non-compliance we had identified at our previous inspections on 24 July 2012 and 15 October 2012.

There were 20 people living at Oakcroft Nursing Home when we visited on 11 December 2012. During our inspection we spoke with six people living at the home, and with five staff and the Registered Provider. We looked at nine care folders and also took into account information about the home we received from other stakeholders, including commissioners of the service.

We found that people were provided with a choice of food and were protected from the risks of inadequate nutrition and dehydration. Most people we spoke with told us that they liked the food that was provided, and they knew that they could request alternative food if they wanted to. There were systems in place to maintain checks if people were at risk of dehydration or poor nutrition.

Care was given in an attentive way to people when they required it. However, people's care records were not person-centred, did not fully reflect their individual needs and preferences, and some were out-of-date. Some care records were also incomplete and unsigned. We also found that the provision of activities at the home was limited.

Not all staff had attended fire safety training and written fire procedures had not been updated and made available to everyone, to ensure that everyone was cared for safely and appropriately.

15 October 2012

During an inspection in response to concerns

Our inspection of 15 October 2012 was made to follow up on the non-compliance we found at a previous inspection of 24 July 2012. We visited Oakcroft Nursing Home on 15 October 2012 to check that improvements had been made.

We spoke with six people living at the home about their needs, the activities they enjoyed and their likes and dislikes. We found that people's privacy and dignity was being respected, but care plans were not person-centred, and did not fully reflect people's current individual needs and wishes.

We also spoke with two visitors to the home. They told us they were welcome to visit at any time.

During our visit we observed that most people were quiet. One visitor we spoke with told us that communication between staff and people could be improved. We saw that staff were kind to people and provided care when it was required, however there was little other talking or engagement.

6 August 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a CQC inspector who was joined by a practicing professional and an Expert by Experience, people who have experience of using services and who can provide that perspective.

People told us that the staff were helpful and friendly, one person described a member of staff as an 'angel'. Some people told us the staff 'work very hard' and are 'always busy'. Other people expressed views that were less positive, describing the home as 'okay'. People we spoke with told us that there were no meetings about the running of the care home. People said that whilst staff were kind they were not involved in the planning of their care and their views on how their care was delivered was not sought.