7 May 2013
During a routine inspection
We found that people were able to express their views and were involved in making decisions about their care and treatment. People were encouraged and supported to be independent. People's needs were assessed and care plans put in place before care was delivered. However we were concerned that care was not always delivered in line with people's care plans which led to some people receiving inappropriate or unsafe care.
Staff were aware of their responsibility to protect people from abuse and the service had policies and procedures in place to minimise the risk of people being abused. We found that staff were suitably trained and supported by the management to deliver safe and appropriate care. The provider had systems in place to monitor and review the quality of care delivered.