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Circle Hospital (Bath) Ltd Good Also known as Circle Bath

All reports

Inspection report

Date of Inspection: 7, 8 January 2014
Date of Publication: 5 February 2014
Inspection Report published 05 February 2014 PDF

Overview

Inspection carried out on 7, 8 January 2014

During a routine inspection

We visited the Circle Hospital (Bath) over two days. We met with the hospital manager and then toured the hospital site in the company of the lead nurse and lead for governance. We talked with patients and their family and friends who were accompanying them. We met with a range of staff including the hospital manager, senior executive staff, nurses, consultants, healthcare assistants, administration, facilities and maintenance staff.

Patients told us the care and treatment they had received was "excellent", "very good", and "very caring." A patient said "I would give them ten out of ten." Patients told us staff were "quite exceptional" and all the clinical staff spent time with them answering their questions and explaining the procedures. A patient said "everyone's been fabulous."

We found patients' needs were assessed and their care and treatment was planned to meet these needs. This included taking account of values and diverse needs. The hospital delivered care and treatment in line with published research and guidance. Arrangements were in place to deal with unforeseen medical emergencies.

The hospital monitored the safety and quality of the service patients received. This was done through an effective system of governance. The comments, compliments and concerns of patients were taken into account in the way the service was delivered.

Equipment, fixtures and fittings at the hospital were safe and maintained as and when required. Equipment required to meet the needs of patients was available and staff were trained to use it correctly and maintain it to the required standards. People were supported by staff who had been recruited through effective procedures. Checks on staff employed at the hospital had been carried out as required, including consultants who were contracted to practise at the hospital.

Appropriate infection control policies and protocols were in place. The hospital was well maintained, but we found unacceptable levels of dust lying on bed frames. Some floors below patient beds were not as clean as they should have been.