Archived: Clarendon Care Home

At our last inspection in January 2013 we had identified concerns in; consent to care and treatment, care and welfare of people who use the service, cleanliness and infection control and the quality assessment of this service. The provider had sent us an action plan detailing how they would work to improve these areas.

At this inspection we reviewed the progress the provider had made in taking action to ensure compliance in the areas of concern or where improvements had been requested. We found that improvements had been made in most of these areas; however we identified concerns in record keeping and quality assurance systems for this service.

We saw that the home was clean and well maintained. Care was provided over four floors with single or double occupancy rooms available. Access to many areas of the home was via stairs and stair lifts were in place to support those with reduce mobility.

People were able to personalise their rooms with their own possessions and could access their rooms whenever they chose. A communal lounge area was the hub of activity in the daytime. Quieter areas were available for people to use if they chose.

Staff treated people in a kind and gentle manner respecting their dignity at all times.

We spent time in their company in the lounge and dining area observing the support people received. We saw that most staff were friendly and respectful and that they responded to anyone who appeared in need of support. However, not everyone received assistance in a respectful manner for example when they were assisted from the table or in eating their meal.

At our last inspection in February 2012 we identified concerns with medicine records and administration. We made a compliance action asking the provider to take action to ensure that people were received their medicines safely. We also asked for improvements regarding respect and involvement and care and welfare. The provider wrote to us and told us what action they were going to take.

At this visit inspection we reviewed the progress the provider had made in taking action to ensure compliance in the areas of concern or where improvements had been requested. We found that improvements had not been made in the care plans for people. The home did not have an effective system for the prevention and control of infection. However, improvements had been made in medicine administration.