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Archived: Murreyfield House Good

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Inspection report

Date of Inspection: 5 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF

Overview

Inspection carried out on 5 November 2013

During a routine inspection

We looked at three support plans of people who used the service and found that they included a signature from either the person who received care or a nominated representative. This ensured that people were engaged with their care and support and these arrangements were understood by them.

We looked at cleaning schedules which were completed daily and a �monthly turn out� which ensured a deeper clean of people's rooms, facilities and other areas. We found that cleaning equipment in the domestic's room such as mops were stored correctly.

We saw there were two main lounges on the first floor which were quiet, warm and comfortable. We saw that rooms were personalised with pictures, ornaments or furniture owned by the people that used the service. This showed the service promoted people's independence and supported their daily living activities.

We looked at records provided by the manager that confirmed all essential training was either up to date or being currently planned. The manager told us, "Each staff members' training record is now identified in a matrix and that quickly identifies when training is due for review."

The manager told us that a complaint had not been made since 2011 and we saw records that confirmed this. A visiting relative we spoke with told us, �I have never needed to complain about anything� and "The manager listens to us and they do the best that they can.�