Archived: Streets Meadow

Medicines were prescribed and given to people appropriately. We saw that medicine administration records were up to date, with no gaps in recording.

People who used the service, their representatives and staff were asked for their views about their care and treatment and these were acted on. One relative told us, 'They have always responded to everything I mention.' The provider had an effective system to regularly assess and monitor the quality of service that people received.

People's care records were accurate and fit for purpose.The care records had recently been audited by the registered manager to ensure they were accurate. We checked other records relevant to the management of the services and saw that they were accurate and fit for purpose.

People's medication was kept securely, however records relating to medication management were not always accurate or consistently completed. Records relating to people's care needs also contained inaccurate information or were incomplete on occasion.

Staff were knowledgeable about people's needs and appropriate checks were conducted prior to staff starting work. People's care was planned and delivered in order to meet their needs. One person told us, 'They help me, they are very good.'

In this report the name of a registered manager, Marie Foden, appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.