The Care Quality Commission

Archived: Park House Residential Home

11 Park Lane, Little Knowle, Budleigh Salterton, Devon, EX9 6QT (01395) 443303

Provided and run by:
Mrs M Perry and Mrs S Pilkington

All Inspections

10 July 2013

During a routine inspection

On the day of our inspection 19 people were living at the home and receiving care from the service. We, the Care Quality Commission, (CQC) spoke with the manager, three care workers, one relative and a visiting healthcare professional. We were not able to speak with people due to their condition. However, we observed staff interact positively with people and treat them with respect and dignity. We looked at three care plans.

We spoke with one relative who described the staff as 'considerate' and said their loved one had a 'nice room'.

We spoke with a healthcare professional who was visiting one person. They described the person as 'clean and comfortable' and added that care instructions had 'obviously been carried out' by the care workers. They said they had been made welcome by the staff and commented that the staff had been 'very helpful'.

We spoke with three care workers who made positive comments about the standard of care. We asked one care worker if people were well cared for and they said 'Yes, I think they are ' definitely.' Another care worker described the standard of care as 'good'.

People were not protected against the risks associated with the unsafe use and management of medicines as appropriate arrangements were not in place.

There were effective recruitment and selection procedures in place. The registered manager made statutory notifications related to serious injuries and deaths to the CQC.

13 March 2013

During an inspection looking at part of the service

The home was last inspected by the Care Quality Commission (CQC) in April 2012. Improvements were required relating to standards of treating people with respect and involving them in their care and caring for people safely and protecting them from harm. Improvements were also required regarding staffing and management. We followed up on the improvements required at this inspection.

We found that improvements had been made but underpinning management systems were weak. However one member of staff demonstrated obvious skills in this area. The provider (owner) agreed that the individual would take on lead responsibility for the management of systems and information.

On the day of our inspection 19 people were living at the home and receiving care from the service. We (the CQC) spoke with three people, one relative, the provider three care workers, two administrators and the maintenance person. We spent time observing care and looked at four care plans.

One person said 'Everybody's very kind and very helpful and the food is good too.'

People had some involvement in the way the service was run and the choice of activities. Care plans included a reasonable level of detail about people's preferences and were focused on people as individuals.

Staff had received reasonable support in the form of training, supervision and appraisal and basic quality assurance processes were in place.

30 April 2012

During a routine inspection

We (the Care Quality Commission) spoke with three people, five staff and one relative. Some people, because of their complex needs, were not able to share their experiences and so we used the Short Observational Framework for Inspection (SOFI). This was a specific way of observing care to help us understand the experience of people who could not talk with us. We also spent time observing care and lunch time and looked at five care plans.

All the people we were able to speak with were complimentary about the staff and care they received. Staff were described as 'very kind' and 'very good'. People were also positive about their rooms describing them as 'nice' and all the people we spoke with said their rooms were clean. One person, when asked if their room was clean, said 'yes, absolutely, it's spotless, it's wonderful'.

A relative said 'I really have no qualms at all. The home is head and shoulders above most of its like around here'. They added 'there is the same standard of care for all. Staff are fair, friendly and attentive'.

One person said 'the staff are all wonderful and very willing to do anything for you. They do listen. I only have to tell them once - great attention.'

All the staff we spoke with felt well supported by the manager. Two staff commented on 'good communication' at the home. One member of staff when asked about their experience of working at the home said 'I love it'. Another carer said 'It's matron that keeps me here. She treats this as a home, is friendly and cares'. Another said 'it's quite good here really'. However staff were not receiving appropriate training, professional development, supervision and appraisal.

Although systems for assessing and monitoring quality were ineffective people living at the home were positive about the standard of care received.