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Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 10 December 2013
Inspection Report published 10 December 2013 PDF | 78.43 KB

Overview

Inspection carried out on 4 November 2013

During a routine inspection

On the day of our inspection we saw there were 20 people living at The Hawthorns. We spoke with five members of staff, three people who used the service and four relatives. We looked at policies and processes, three care records and three staff records, to gain an insight into the care provided.

We saw that people were involved in decisions about their care. Care plans and risk assessments were in place and were updated regularly to ensure people received the care they needed.

We saw that staff co-operated effectively with external health providers to ensure people who lived at The Hawthorns received co-ordinated care.

We saw that the equipment used was maintained regularly. This was to ensure people who lived at The Hawthorns were safe.

There were adequate numbers of staff on duty and staff received appropriate support and training to enable them to care for the people who lived at the service. Staff told us they really liked working there and that the provider was very supportive. One person told us, “The staff are lovely and help me if I need it.”

People experienced good quality care and effective systems for monitoring were in place. There was evidence that people and their families knew how to complain if things were not right. There were a variety of activities designed to meet people's needs and maintain their independence. People told us they liked living at The Hawthorns. One person told us, “They (the staff) always ask me what I want.”