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Archived: Kingsmead Lodge

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Inspection report

Date of Inspection: 7 June 2013
Date of Publication: 13 July 2013
Inspection Report published 13 July 2013 PDF | 81.97 KB


Inspection carried out on 7 June 2013

During a routine inspection

During our visit we met and spoke with nine of the 15 people using the service and two of their relatives.

We also spoke with the manager, a nurse, and three care staff.

People using the service had complex physical and learning disability needs, which meant they might have had difficulty describing their experiences of the service. We gathered evidence by spending time watching how people spent their time, the support they got from staff and whether or not they had positive experiences.

We saw that staff addressing people by their preferred names. Personal care was carried out in private. Staff were discreet when explaining to people the tasks they were undertaking to support their care needs.

Staff were familiar with people’s preferences and lifestyle choices. For example, staff noticed one person becoming agitated so a staff member played music to soothe them. We saw the person becoming calmer. They smiled and moved their body in time to the music.