Archived: Horncastle House

We read through personal care files and found that thorough assessments were done before admission and people or their next of kin were involved in their care planning. There were risks assessments in place and we found that they were reviewed regularly. We saw evidence of people's privacy and dignity were being respected. We found that people were receiving care appropriate to their needs and their welfare well supported by the team of staff.

We found that there was a robust recruitment procedure in place and staff had the required skills to carry out their role effectively. We noted that staff were conversant with the local safeguarding policy in place. People we spoke with told us that if they had any concern they would raise it with the manager and they were aware of the safeguarding procedure in place.

We found that accurate and appropriate records were kept about the management and delivery of the service. Records were fit for purpose, securely stored and accessible to only designated members of staff.

People said their environment was clean and tidy. They told us that the home and their rooms were cleaned daily and that the home was "A tidy place.' We observed that staff maintained good infection control practices.

We found that there were sufficient staff to meet the needs of people who lived at the home. People's needs were responded to in a timely manner and staffing levels maintained people's safety.

We found that the service had systems in place for obtaining and responding to complaints and concerns. People were given information about how to raise a complaint and had confidence in the manager to respond appropriately. People said that staff listened to them and took action where needed.