Archived: Orchard Lodge

We saw that people were shown respect and involved in their care as much as possible. We observed that the care given was safe and appropriate and based on effective care planning and risk assessments. This meant that people's individual needs were met and preferences were taken into account.

People received care in a way that protected them from abuse and their human rights were respected. We saw that staff were supported in delivering safe care. This meant that the care was of an appropriate standard. We noted that the provider had quality checking systems in place which demonstrated that they could assess and monitor the quality of care effectively.

We spoke with two people who used the service and one visitor. Everyone told us they were satisfied with the care they or their relative received. We saw records that showed people were involved in developing their care plans, if possible and that relatives or representatives had been involved, if the person was unable to give their consent. We saw how staff supported people, at their own pace, to make sure they knew how best to meet a person's need.

We found that all of the records we reviewed were accurate and up to date.

People were protected against the risks associated with medicines because appropriate arrangements were in place to manage medicines.

We looked at staff records and found staff were well supported in their work. Staff talked enthusiastically about what they did and how they provided a person centred service.

People looked well cared for and a visitor told us they thought people were treated very well and that their experiences in the home were positive. People told us that if they had a complaint they would talk to the manager and they were confident any issues would be dealt with properly. Relatives and representatives were also consulted about the care delivered.