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Honiton Manor Nursing Home Good

All reports

Inspection report

Date of Inspection: 14 July 2011
Date of Publication: 9 August 2011
Inspection Report published 9 August 2011 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

Peoples’ needs are met on an individual basis and in a person centred way by sufficient numbers of staff.

User experience

We spoke to all the staff on duty during the visit and observed them providing care to people living at the home. As stated in outcome 4 we found that there was a calm atmosphere in the home and we saw that all the people living at the home were having their care needs met in an individualised, unhurried way by staff who were knowledgeable about their needs.

For example one staff member chatted to one person using the service who has complex needs saying that they had brought their tea in but that it was a bit hot so they would pop back in a minute or two to help them, which they did’.

One staff member said that they had been given extra hours with their role to chat to people using the service on a one to one basis.

At the time of our visit there was the acting manager on duty, the clinical nurse lead, four carers, domestic, cook and activities co-ordinator as well as three of the owners who were spending time with people using the service.

People we spoke to said that they felt that there were enough staff. There were plenty of staff visible throughout the visit who were able to assist people in a timely way. There are currently nine people using the service who need two carers at the same time to assist them and we saw that their needs were being met. The home showed us an up to date list of peoples’ dependency which they use to check that staff can manage these needs. One relative we spoke to did not have any concerns about care in the home and said that they visited on a regular basis and that staff were sensitive to their relatives needs.

Other evidence

We spoke to the clinical nurse lead which is a new role at the home. We found them to be professional and knowledgeable about peoples’ care needs. Care records indicated that care needs are well documented, records are regularly and appropriately updated and that care is delivered as the care plans state with input from the carers.