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Honiton Manor Nursing Home Good

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Inspection report

Date of Inspection: 18 February 2011
Date of Publication: 28 March 2011
Inspection Report published 28 March 2011 PDF

Overview

Inspection carried out on 18 February 2011

During an inspection in response to concerns

We spoke to people living at the home about the meals and about staffing numbers and whether they felt that their needs were met. People said that the staff were �lovely� but they were �rushed off their feet�. Two relatives were concerned that often �staff were not around when help was needed�. One relative felt that they had to be at the home as much as possible to ensure that their relative�s needs were met.

We saw that staff were very busy, call bells were ringing and being answered as soon as staff could but staff were not available on the ground floor for long periods.

One relative said that they had to go and find staff to get help if someone needed assistance to mobilise. The cook said that it was not unusual for them to have to leave the kitchen to try and find staff. The activity co-ordinator also works as a carer and said that they sometimes have to stop activities to assist people in the lounge as other staff are not around. People living at the home said that they were disappointed when a quiz had to stop when the activity co-ordinator had to go and assist people who required help.

We heard that staff were very caring and felt to be �trying their best�. Relatives said that staff were not able to sit and talk to people living at the home and staff said that this was the case because they were busy upstairs. We heard that seven people living at the home need two staff to mobilise on a regular basis and some people also need help to eat and drink. This means that two staff can be occupied for longer periods with one person.

We asked people about the food and provision of special diets at the home. We heard that the food was excellent, home made and �very nice�. Staff showed us how they managed special diets for people. There is an excellent system in place to ensure that people living at the home are identified as needing a special diet and that this is given safely. We heard how specialist advice is sought and that this is followed with good records to back this up.

Relatives said that they thought that the food was good. One relative said that they did worry when the tea trolley was in the lounge because some people who need assistance to walk sometimes try to move by themselves. They said that this was because there was no way for people to call for help in the lounge other than a relative going to find staff. Relatives said that they worried about leaving boiling water unattended on the trolley.