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Inspection report

Date of Inspection: 11 November 2013
Date of Publication: 4 December 2013
Inspection Report published 04 December 2013 PDF


Inspection carried out on 11 November 2013

During a routine inspection

We spoke with two people who used the service, they both told us that they enjoyed living at Westlands. One person told us �I like watching all the coming and going in the High Street�.

We spoke with the family of one person who used the service, they told us that they were very happy with the care their relative received. They told us �the staff always answer our questions, and they helped us through the traumatic time we had when moving mum into a home�.

We found that the staff treated people with dignity and respect. People had been assessed for risks, and care had been planned accordingly. The home was clean and staff took precautions to prevent the risk of infection. There were suitable arrangements in place for the management of medicines. There were enough experienced staff to meet people�s needs.