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Archived: Satellite Consortium Limited Inadequate

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Inspection report

Date of Inspection: 2 July 2012
Date of Publication: 7 August 2012
Inspection Report published 7 August 2012 PDF | 60.4 KB


Inspection carried out on 2 July 2012

During an inspection to make sure that the improvements required had been made

We spoke to six people who have care provided by Satellite Consortium Limited or have a relative who receives care. They all told us they were mostly happy with the quality of care they received. Comments included the following: “The care is absolutely fine. I have no concerns”; “It is a very good service. I have no problems”; and “[it is] excellent. Very, very, very good”.

People told us their carers were polite and usually turned up when they were meant to. When there were some problems, people said they could contact the management and they would address their concerns.

Some people told us they liked the fact that the carers were from similar backgrounds to themselves. They liked the fact the staff spoke the same language and had an understanding of their cultural needs.