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Archived: Satellite Consortium Limited Inadequate

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Inspection report

Date of Inspection: 7, 12 March 2013
Date of Publication: 28 June 2013
Inspection Report published 28 June 2013 PDF | 75.88 KB

Overview

Inspection carried out on 7, 12 March 2013

During an inspection to make sure that the improvements required had been made

This inspection was undertaken to look at the progress Satellite Consortium Limited domiciliary care agency had made since we visited on 2 July 2012 and found that it was not meeting two standards. At a previous visit on 20 May 2011 the agency had also not been meeting these two standards. On this inspection, 8 and 12 March 2012, we found the agency was still not meeting these standards.

We spoke with four members of staff and three people or their relatives who were receiving care.

The people or their relatives told us that they felt the service was good and that the main carers they had were good. For example one person told us that they had a “quality service”. However, two of the people we spoke with told us they had concerns that the staff providing care did not always turn up on time. One person also told us they felt that when staff were required to cover a shift because the normal carer was not unable to, they did not always have the necessary knowledge to do so.

Our inspection of 2 July 2012 found there was no evidence that all staff were receiving supervision. The provider also did not have a system in place to record the time elapsed since previous monitoring visits and ensure that monitoring visits were conducted to all people using the service. On our inspection of 8 and 12 March 2013 we found this was still the case. The provider did not have systems to ensure all staff were receiving supervision or that monitoring visits were taking place.