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Archived: Satellite Consortium Limited Inadequate

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Inspection report

Date of Inspection: 20 May 2011
Date of Publication: 20 July 2011
Inspection Report published 20 July 2011 PDF | 133.79 KB

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Overview

Inspection carried out on 20 May 2011

During a routine inspection

Among the complimentary comments about the agency and its care workers were, “They’re fantastic, they come on time. I have no issues with the service”

“We have been with Satellite for years now, and the two carers we have at the moment are very good, they come on time”

“It’s rare to get a carer who does the work. Her usual carer does the work properly and keeps me informed.”

People who were not totally happy with the service mainly said this was due to their experiences of having relief care workers.