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Archived: Donness Nursing Home Inadequate

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Inspection report

Date of Inspection: 27 September 2012
Date of Publication: 24 October 2012
Inspection Report published 24 October 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

On the day of our visit we were told there were 23 people living at Donness Nursing Home. People we spoke with told us that they were very happy with the care and support they received and the staff were polite and easy to communicate with. Comments included: “it's lovely here”; “the staff are helpful”; “I have no concerns. I would speak to staff if I had any concerns”; “I feel involved in my care” and “I spend my time doing crosswords and watching quiz shows. I have always liked doing these.”

Everyone said they were satisfied with the care received and the manner in which it was delivered by staff. People commented that they chose their time of rising and retiring with or without assistance.

Staff had knowledge of privacy, dignity, independence and human rights. For example, how to maintain privacy and dignity when assisting with personal care. They showed an understanding of the need to encourage people to be involved in their care. For example, staff recognised the need to explain tasks to people before assisting them.

Staff demonstrated a good understanding of the importance of consent and how to obtain consent from people before assisting with any intervention. For example, how they would ask people how they wanted to be supported before proceeding with personal care activities.

Care plans that we saw reflected people’s health and social care needs as identified through assessments carried out by staff at Donness Nursing Home and that of other health and social care professionals. We saw evidence that people living at Donness Nursing Home and family members were involved in the care planning process.