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Inspection report

Date of Inspection: 17 February 2012
Date of Publication: 14 March 2012
Inspection Report published 14 March 2012 PDF | 50.08 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 17/02/2012 and observed how people were being cared for.

Our judgement

The provider is compliant with this outcome. People using the service are protected from abuse, or the risk of abuse. The service understands that restraint should be used in a way that respects people's dignity and protects their human rights wherever possible.

User experience

We did not request information from anyone using the service about this outcome during our visit on 17 February 2012.

Other evidence

Appropriate systems, policies and procedures were in place to ensure people were being protected from abuse, or the risk of abuse. The manager confirmed that staff had received up to date training regarding the safeguarding of vulnerable adults, and records showed that the service worked collaboratively with other services, teams and agencies in relation to safeguarding matters. A notice was on display to remind staff of the correct procedure to follow in the event of suspected abuse.

We observed staff treating people with respect throughout our visit, and helping them to make their own choices and decisions.

Key pads had been fitted to the front door of the home to help to keep one person living in the home safe. The manager explained that the person had significant healthcare needs, and was at risk if they were to leave the home on their own. Records supported this. The service had considered the impact of this arrangement on other people living in the home including the potential restrictions imposed upon them. Individual risk assessments had been drawn up which had included input from relevant family members and external professionals such as the local Fire Authority. As a result, people who had been assessed as low risk of coming to harm if they went out on their own, had been shown how to use the key pads, and were still free to come and go from the home.