The Care Quality Commission

Archived: Salisbury Court

Mencap - Salisbury Court, Off Barnolby Road, Waltham Grimsby, Lincolnshire, DN37 0BS

Provided and run by:
Royal Mencap Society

All Inspections

17 April 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because people using the service had complex needs which meant they were not able to tell us their experiences.

We sat with people in the lounges, observed care practices and saw how staff and people interacted with each other.

Throughout our visit, we observed staff treated people with dignity and respect using a positive, friendly and kind approach. We saw examples of good communication by staff, using eye contact, touch and use of pictures and photos, in order to engage with people who used the service.