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Royal Mencap Society - 62 Wright Street Good

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Inspection report

Date of Inspection: 13 August 2013
Date of Publication: 11 September 2013
Inspection Report published 11 September 2013 PDF | 75.43 KB


Inspection carried out on 13 August 2013

During a routine inspection

We visited Royal Mencap, 62 Wright Street on 13 August 2013. At the time of our visit there were three people living at the home and one vacancy.

Capacity was considered and consent sought verbally for all interventions. Efforts were made to ensure that the people could communicate their wishes to the best of their abilities.

We saw that care was delivered competently and respectfully. We looked at all three care plans, which contained a range of health and personal information. Support plans were individualised and personal preferences taken into consideration.

We spoke with a relative of one person who used the service. They said �They treat X very, very well, they always give respect, I can�t fault them with that.� They went on to say �If there is a problem they don�t always tell me... I have spoken to the manager about this.� They told us that they were always invited to reviews to put their point of view forward and discuss any concerns.

Support plans included nutritional, dietary and hydration needs and clear guidelines for staff to follow. Weight charts were completed and professionals involved as appropriate.

The service had robust recruitment and induction procedures and training and staff development were on-going.

There were quality assurance systems in place to facilitate continual monitoring and improvement of the service. Efforts were made to ensure that the people who used the service and their representatives were able to raise any concerns.