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Archived: Teeside CSS - Middlesborough

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Inspection report

Date of Inspection: 30 December 2013
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 December 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

During our inspection we spoke with the manager about how the service worked in conjunction with other health and social care staff that were involved in the care and support of people. The manager told us that staff were invited to regular meetings between social workers, people who used the service and others involved in their support. Additionally staff from Middlesbrough Community Support Service had regular contact with other health professionals because they needed to report significant events in people’s lives, such as a deterioration in their mental health.

Within the care records we saw that people who used the service were supported to access health services such as GP appointments and other clinics. They were also accompanied to hospital appointments with psychiatrists and other hospital consultants. There were copies of clinic letters within records. This meant that staff were up to date with the appropriate support to give people and were also able to have input in to decisions made about the support people needed.

We spoke with a health professional from a service that also supported people supported by Teesside Community Support Service. They told us that staff from the service always gave a handover at the end of every support session to make sure that all were aware of any incidents that had occurred as well as how the person’s mental and physical health had been. They were happy with the way staff communicated with each other to maintain the safety and wellbeing of the person being supported. This meant that the person who used the service was supported by staff with good communication skills meaning that they received the care and support they needed.