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Archived: Teeside CSS - Middlesborough

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Inspection report

Date of Inspection: 30 December 2013
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 December 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

During our inspection we looked at the support plans of five people who used the service. We found that they contained extensive information about the people they related to, concerned. There was information about people’s mental and physical health, family and social contacts and other relevant information such as information about the conditions of any individuals’ community treatment orders. This made sure that the support they received reflected their needs.

We found that there were person specific risk assessments in place. These focussed on what support people needed to access the community. For example there was information about locations and situations to avoid and how to support people should specific circumstances arise. We found that one person was supported using a ‘buzz word’ system. This allowed them to communicate with their support worker in a discreet way when they were in the community and felt uncomfortable, or in a situation that provoked an inappropriate reaction in them. This showed that the service supported people in ways that promoted their independence and encouraged them to take responsibility for their own behaviour.

Within support plans we saw that there was information available to staff about action to take and who to contact if the people they were supporting become unwell, or their mental health deteriorated. This meant that people were given the appropriate support to ensure they were safe within the community. There were arrangements in place to deal with foreseeable emergencies.

We spoke with one person who used the service, one relative and one health professional about the support delivered by Teesside Community Support Middlesbrough. The person who used the service told us that they found the staff to be reliable and trustworthy. They said they felt confident that if staff said they would do something, that it would be done. The person told us that they had the same team of staff supporting them and that they felt safe with these staff.

The relative we spoke with told us the service was, “Great, they are smashing lads that come and support him, they know all his quirks and how to support him the right way.” The relative also told us that their family member enjoyed going out with staff because he had a good relationship with them. The relative told us, “I am happy with the service provided to my family member”.

The health professional we spoke with told us that staff were knowledgeable, professional and worked well with the people they were supporting. They also told us that there was consistency in the staff who attended, which they found improved the experience for the person they supported.