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Archived: Teeside CSS - Middlesborough

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Inspection report

Date of Inspection: 30 December 2013
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF


Inspection carried out on 30 December 2013

During a routine inspection

At the time of the inspection five people were supported by the service. The people who used the service, their relatives and other health professionals who we spoke with were happy with the support provided by Teesside Community Support Service. One relative told us, "The service is great". One person who used the service told us, "The staff are reliable and if they say they will do something, I know they will".

Records held by the service about people were accurate, up to date and reviewed regularly. They contained detailed information about people to ensure that they received the care and support they needed to meet their needs. Records were also stored securely.

There was evidence of good communication between all those involved in the care of people who used the service. A health professional we spoke with was impressed by the level of communication staff had with other health and social care professionals.

There was a complaints policy in place and people who used the service and their relatives were aware of how to make a complaint if they needed to. One person who used the service and one relative we spoke with told us they would have no concerns about repercussions if they raised concerns and were happy that complaints were dealt with appropriately.