Archived: Royal Mencap Domiciliary

All Inspections

14 May 2012

During a routine inspection

People told us the agency gave a good service. Staff listened to them and gave care according to agreed instructions. They told us they were treated with respect. One person said the carers 'were great'. One relative said the service 'always lets me know when things change'. One relative said that 'Mencap have moved away from being person centred which is a shame'. Local authority care managers told us the service was well run. One care manager told us the majority of staff were good and several went beyond the call of duty to support people who used the service.

See full summary of 14 May 2012 report See shortened summary of 14 May 2012 report

30 September 2011

During a routine inspection

People told us that they were treated with respect by staff. They told us they were involved in the decisions made about their care. They said they had been involved in the review of their care plan and had agreed to any changes made. They told us that they had no concerns or worries about the care they received. They said that they were kept fully informed and could approach staff if they were worried or concerned.

See full summary of 30 September 2011 report See shortened summary of 30 September 2011 report