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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 24 April 2012
Date of Publication: 1 June 2012
Inspection Report published 1 June 2012 PDF | 52.94 KB

Overview

Inspection carried out on 24 April 2012

During a routine inspection

We spoke by telephone, to six people who use the service and one relative who was involved closely with the person and their care.

People told us they were happy with the service they received. They said they had individual care plans that they were involved in creating. They said they had regular meetings to review these care plans and felt they were consulted about their care and support on a daily basis. They said they usually have the same staff and when asked what staff were like they said they were “kind and patient”, “they listen to you and he has sorted things out for me”, “brilliant, very good, all of them are” and “they understand me and give me the support I need”.