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Mencap - West Hampshire Domiciliary Care Agency Good

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Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 29 November 2013
Inspection Report published 29 November 2013 PDF | 75.99 KB


Inspection carried out on 7 November 2013

During a routine inspection

We spoke with three people who used the service, two relatives and three members of staff.

We found that the service was very responsive to people's needs and that people were happy with the care they received. One person told us they were "happy with it all" and another said they "feel safe living here".

One relative told us they "give as much freedom as they think it's safe to have" and wanted to give special credit to the service manager for what they've done.

We found that staff were well supported with a thorough induction, ongoing training and support from service managers. One new member of staff said they were very impressed with the service as a whole.