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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mencap - West Hampshire Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 May 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 130.1 KB

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People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/05/2011, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

The agency ensures that records relating to people who use the service are accurate, held securely and remain confidential. On the basis of the evidence provided and the views of the people using the service we found the service to be compliant with this outcome.

User experience

People surveyed by the agency stated they received copies of key documents, such as assessment of their needs, support plans, risk assessments and health plan, when they requested them, these included. Six out of the twelve people surveyed rated the quality of the documents and the information they contained as excellent and five people rated them as good and one person did not answer.

Other evidence

All copies of people’s records are kept at the main office. The originals are kept in people’s own homes, we were told that some people chose not to keep their care records in their homes and this is respected.

We saw that some peoples support plans are not kept under regular review, the new area manager has told us that this is being addressed.

All the records in the agency’s main office were seen to be stored securely.

The agency is aware of the regulations about informing us of any incidents that are relevant under the notifications guidance.