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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mencap - West Hampshire Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 May 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 130.1 KB

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There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/05/2011, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

The agency ensures that sufficient and suitably qualified staff are available at all times to meet the needs of people who use the service. On the basis of the evidence provided and the views of the people using the service we found there to be minor concerns with this outcome.

User experience

People who the agency surveyed stated that staff were friendly, polite and courteous. One person stated that ‘all staff are lovely’. Eleven out of the twelve people surveyed felt that staff provided care in a person centred way.

Other evidence

We were informed when we visited the agency’s main office that staffing levels were monitored to ensure that there were sufficient staff to deliver the service.

Staff told us their work was coordinated in a way that enabled them to meet peoples’ needs without rushing. They said they were usually allocated work within a geographical area which meant that time was not wasted travelling between jobs. We were told that staff travelling times were in addition to the allocated support hours provided to people who use the service.

The agency also has a relief staff bank to provide cover during sickness and annual leave. There are also contingency plans in place to respond to epidemics such as swine flu to ensure that people will continue to receive support.