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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mencap - West Hampshire Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 May 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 130.1 KB

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People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/05/2011, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

The recruitment procedures together with the staff induction and training programme mean that staff are competent to undertake the work for which they are employed. On the basis of the evidence provided and the views of the people using the service we found the service to be compliant with this outcome.

User experience

Relatives told us that they had confidence in the provider to undertake the necessary recruitment checks before employing staff.

Other evidence

Information we received from the provider stated that they operate a recruitment system that follows their corporate policies and procedures. This included all prospective staff being subject to a full Criminal Record Bureau (CRB) check, application forms being completed and interviews being held. They told us that all new staff undergo a full induction and training programme that is accredited through Skills for Care. Staff confirmed this with us and told us they had been interviewed and references were taken up prior to their employment.

We looked at the recruitment files for staff and they contained all of the appropriate recruitment information and copies of the recruitment checks carried out.

We were told when we visited the main agency’s office that the organisation has introduced a two day training course for people who use services to become involved in the recruitment process. They are part of the interview panel and have their own set of questions. So far 30 people have been trained and there is a waiting list for people to go on the training.