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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mencap - West Hampshire Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 May 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 130.1 KB

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People should be safe from harm from unsafe or unsuitable equipment (outcome 11)

Meeting this standard

We checked that people who use this service

  • Are not at risk of harm from unsafe or unsuitable equipment (medical and non-medical equipment, furnishings or fittings).
  • Benefit from equipment that is comfortable and meets their needs.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/05/2011, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

The agency has systems in place to ensure that people who use the service receive suitable equipment to meet their needs and minimise risks. On the basis of the evidence provided we found the service to be compliant with this outcome.

User experience

The survey conducted by the agency did not ask for people’s views on this outcome

Other evidence

We were informed when we visited the agency’s main office that the agency works with the housing association and occupational therapist in obtaining suitable equipment to meet people’s needs. For example obtaining community grants to enable people who required additional support to have their bathrooms converted to wet rooms.

We saw evidence on people’s care files of risk assessments that had been carried out in relation to people’s own homes.