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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mencap - West Hampshire Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 May 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 130.1 KB

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People should be cared for in a clean environment and protected from the risk of infection (outcome 8)

Meeting this standard

We checked that people who use this service

  • Providers of services comply with the requirements of regulation 12, with regard to the Code of Practice for health and adult social care on the prevention and control of infections and related guidance.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/05/2011, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

People were protected against the risk of infections by appropriate standards of cleanliness and hygiene. On the basis of the evidence provided we found the service to be compliant with this outcome

User experience

The survey conducted by the agency did not ask for people’s views on this outcome

Other evidence

Our discussions with staff showed they had enough supplies of disposable gloves and aprons and used them appropriately when undertaking personal care.

Training in the prevention and control of infection is provided as part of the induction programme. We were informed that it provides staff with a basic awareness about the prevention and control of infection.

Contingency plans are in place, to ensure that if there is an outbreak of swine flu and staff are off sick people will receive the support they require.

We were told that the organisation is introducing an annual check on infection control which is an audit for managers to carry out to ensure they are meeting the prevention and control of infection code of practice.