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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mencap - West Hampshire Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 May 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 130.1 KB

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People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/05/2011, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

Systems are in place to train staff in recognising and responding to signs of abuse which promotes people’s safety. On the basis of the evidence provided and the views of the people using the service we found the service to be compliant with this outcome.

User experience

All the people surveyed by the agency stated that they feel safe when they are being supported by the staff from the agency. As a general rule relatives spoken with told us they had confidence in the staff team to meet their son or daughter’s needs, but were concerned about the recent changes in management. One relative stated that the previous manager was ‘doing a good job’.

Other evidence

We were informed when we visited the main agency office that all staff received training at induction and attended an annual update on safeguarding. They said that assessments were carried out on people using the service to highlight the risk of any potential. The assessments were monitored and reviewed regularly.

All the staff that we spoke to said they had received training in safeguarding vulnerable adults. They were clear about their responsibilities for reporting abuse.