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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mencap - West Hampshire Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 May 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 130.1 KB

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People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/05/2011, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

The service works in cooperation with other agencies when necessary to ensure that people who use the service receive the care and support they need. On the basis of the evidence provided we found the service to be compliant with this outcome.

User experience

The survey conducted by the agency did not ask for people’s views on this outcome.

Relatives that we spoke with generally felt that they were involved in their son or daughter’s care.

Other evidence

In discussions with staff it was clear that the agency has good relationships with both health and social care professionals. Examples included good and open communication with care managers, specialist learning disabilities teams and with the local day service where some of the people they supported attended.

We were shown the computer based system that logs medical appointments for people using the service and flags when an update is due.