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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mencap - West Hampshire Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 May 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 130.1 KB

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Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/05/2011, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

People were supported with their nutritional needs according to their assessment and care plan. On the basis of the evidence provided we found the service to be compliant with this outcome.

User experience

The survey conducted by the agency did not ask for people’s views on this outcome.

Other evidence

Staff were able to describe in detail how they would provide support to people to meet their nutritional needs. They told us that care plans clearly state who is at risk and how to support them.

The care files that we viewed contained an allergy pen picture which described the type of allergy relating to food, what reaction the person would have and the action to be taken.

Support plans were in place for eating and drinking. Records we saw showed that people were asked about their nutritional needs such as special diets which were recorded.