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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mencap - West Hampshire Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 May 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 130.1 KB

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Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/05/2011, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

There is evidence to demonstrate that people using the service gave consent to their care and were able to make choices about how care is provided. On the basis of the evidence provided and the views of the people using the service we found the service to be compliant with this outcome

User experience

The majority of the people surveyed by the agency stated that they had been consulted about the service provided. Ten out of the twelve people surveyed stated they had consented to the care being provided.

Other evidence

We were informed when we visited the main office in Fareham that peoples’ choice about their care and how they would like it delivered is detailed in the needs assessment which feeds into the support plans and risk assessments. We saw copies of the needs assessment in people’s care files.

Most staff that we spoke with had received training in the Mental Capacity Act and were aware of capacity to consent issues. They were able to describe what they would do if a person refused care or was not able to consent to their care.

Copies of peoples’ care files are kept in the main office and people have a copy of their own care file in their home unless they state they don’t want to.