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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mencap - West Hampshire Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 May 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 130.1 KB

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People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/05/2011, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

People are enabled to express their views as far as they are able to, and are involved in making decisions about their care and support. On the basis of the evidence provided and the views of the people using the service we found the service to be compliant with this outcome.

User experience

The majority of the people surveyed by the agency stated that they had received information about the agency before they began providing support. They stated they are involved in making decisions about the care they received and that their privacy, dignity, and independence was respected. They said the staff always discussed their care with them and any changes needed were recorded and acted upon.

People said they completed questionnaires on an annual basis.

Other evidence

During our visit we saw records showing that agreed care arrangements were monitored and reviewed according to people’s changing needs.

The service carries out an annual survey called “What matters to me.” The survey has pictures and symbols to assist people who use services understand the questions. The organisation analyses the information and produces a report. The last survey was carried out in December 2010.

Stakeholder surveys seeking views from care managers, general practitioners, family and friends are also carried out at the same time. One of the surveys we viewed from the specialist learning disability team stated that the ‘support was very good and enabled the person to remain in their own home’.

For people who are in supported living arrangements the service holds regular tenants meetings to talk about any issues they may have. We viewed minutes from one meeting which was attended by people who use the service and staff. The minutes detailed up and coming events, individual issues and concerns and discussions about procedures such as fire evacuation.

Each person who uses the service are given a handbook. We viewed one of the handbooks and found that it provided information on the support the person would receive in terms of the amount of hours and the type of support. It also details the standards the person can expect from the service and information about their support, including how the person can make a complaint. The information is supported by pictures to assist their understanding.