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Archived: Royal Mencap Society - 75-77 Wickstead Avenue

All reports

Inspection report

Date of Inspection: 30 April 2013
Date of Publication: 14 May 2013
Inspection Report published 14 May 2013 PDF


Inspection carried out on 30 April 2013

During a routine inspection

When we visited Royal Mencap Society - 75-77 Wickstead Avenue on 30 April 2013, we spoke with two of the five people using the service about their experiences in the home, and observed how staff supported them. One person told us, "The staff are nice." and "I always get a choice."

We observed positive engagement between staff and people who used the service, and noted that people's consent was sought before care and support was delivered. People were encouraged and supported to make their own decisions. Where people lacked the capacity to make decisions for themselves, appropriate processes had been followed to ensure best interest decisions were made on their behalf.

We observed people in this home were at ease in the company of the staff that supported them, and people told us the staff were kind. We found the recruitment systems were sufficient to ensure the staff employed were suitable to work in this environment.

There was a complaints procedure in place, and people who used the service knew who they should report any concerns to. However, we noted that although a summary of the complaints policy was displayed in the staff office, it was not readily accessible to people visiting the home.

Robust medication systems ensured people received their prescribed medication on time and in a way that suited their needs.