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Archived: Royal Mencap Society - 75-77 Wickstead Avenue

All reports

Inspection report

Date of Inspection: 15 October 2012
Date of Publication: 2 November 2012
Inspection Report published 2 November 2012 PDF


Inspection carried out on 15 October 2012

During a routine inspection

When we visited 75-77 Wickstead Avenue on 15 October 2012 we found that people were very happy with the care and support they received. One person told us they felt safe and the staff were friendly and supportive. They said "It's nice here, I feel safe, I really like it".

We observed that people were offered support at a level which encouraged independence and ensured that their individual needs were met. There was a relaxed atmosphere in the home and people were at ease in the company of the staff supporting them. The staff were friendly and polite in their approach and interacted confidently with people.

We noted that people were encouraged to express their views and were involved in planning their care and making decisions about their support and how they spent their time. Some people were out at day centres at the time of our visit, and others were involved in carrying out tasks to support their personal development. One person talked about the range of activities and entertainment that was available to them.

Within the care files we saw that care documentation had been signed by the individual to confirm their involvement and agreement with their particular care needs.