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Archived: Dilston College

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Inspection report

Date of Inspection: 21 January 2014
Date of Publication: 20 February 2014
Inspection Report published 20 February 2014 PDF | 85.84 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with commissioners of services.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We found that students' needs were assessed and care and support was planned and delivered in line with their individual care plans. We looked at the care records for four students who received care and support from this service and found they were well maintained and up to date. They were individualised and contained detailed information about each student's care and support needs and how their care should be delivered. Assessments of risk related to each student's needs were in place and these were regularly reviewed and updated. This meant that staff had clear guidelines about the risks for individuals and it showed that students' needs were regularly assessed and the delivery of their care and support was planned and amended when required.

We asked staff about the care needs of some of the students they supported. They were able to tell us their needs and this corresponded with the information held in the care plan. The manager and staff told us that all students were supported by both keyworkers and personal tutors who had responsibility for monitoring their care needs and educational development, and acting on any issues that may be identified.

We observed care being delivered throughout the college in a variety of educational sessions that were taking place on the day of our visit. The ethos of the college was very much about promoting independence and encouraging students to achieve their potential. We observed educational sessions being delivered in the kitchen and the cafe. We also observed staff supporting students during their lunch period. We found that staff interactions with students were positive, professional, polite and respectful. We saw staff reassured students and assisted them whenever necessary. Students appeared happy, content and well cared for. At lunch we saw staff monitored some students with behavioural issues discreetly from a distance, whilst allowing them to express themselves freely and safely in this communal setting. We found staff were very knowledgeable about student's needs and how to promote their well-being.

We saw that staff spoke with students when they delivered care and explained what they were going to do, before doing it. For example, one staff member assisted a student to prepare food for lunch during the kitchen session. They explained what the student needed to do first and then supported them to complete the task safely and as independently as possible. One student was assisted to tie his lace by staff to prevent him from tripping over and at lunch students were assisted to cut up their food if they required such help. Around the college there were pictorial prompts to assist students. For example, there were pictures on fire evacuation posters to highlight potential danger and the nearest exit should they need to leave the building in the event of a fire. We found the provider was mindful of promoting students' safety and welfare.

Students told us they were happy with the care and support that they received. One student told us, "Staff help me every day. They are really good. I am learning a lot and I get to hang out with my friends." Another student said, "It's brilliant. The staff are good and I like being with my friends."

We spoke with four parents of students who resided at the college to establish their opinions of the care that their son or daughter received. They all told us they were very happy with the care and support that their child received. One relative said, "The staff have been really helpful and going to the college has had a hugely positive impact on my daughter." All of the relatives we spoke with said they had no concerns with the care provided by the college.

The provider had daily diaries and progress records in place for each student residing at the college in which they kept a record of activities they had pursued, medication, personal, diet and other issues of note. This meant that staff were kept informed of students care needs and progre