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Archived: Dilston College

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Inspection report

Date of Inspection: 14, 15 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF | 80.59 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 January 2013 and 15 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

The provider had an effective system in place to regularly assess and monitor the quality of the service that people received and to identify, assess and manage risks to the health safety and welfare of people using the service, staff and visitors.

Reasons for our judgement

Records showed that the provider had a wealth of policies and procedures in place which supported care delivery and gave direction to staff. Staff said that management were very approachable and generally dealt with issues raised appropriately. One staff member told us, "I think management are approachable. They act on issues raised, definitely, as long as they can act on them of course." This demonstrated that the management of this service listened to concerns raised by staff, and sought to resolve them.

Students' told us they had group meetings for those people resident within their individual accommodation sites. One student said, "We have a house meeting and can say things." Staff told us, and records showed that group meetings for staff working in each different accommodation site took place on a regular basis. Minutes from these meetings showed care delivery for each individual student was monitored and any action needed was identified with a view to driving improvements within the service. In addition to individual accommodation group meetings, the college held a full staff meeting once every term. These meetings showed that the management of the college, and the provider, assessed the care students received and they included both students and staff in regular meetings in order to measure their views about the service.

Staff told us, and records showed that 'spot checks' on the way staff delivered care were conducted regularly. These included for example, observations on staff when taking people swimming or dispensing medication. This monitoring of staff practice helped to ensure that the care delivered was of an appropriate standard.

We saw evidence that students' parents were asked for written feedback on their child's progress each term. In addition, students' parents were asked for feedback on an annual basis about their interactions with the college and their child's 'key worker' and tutor. The manager told us that any negative responses were reviewed by senior staff and acted on accordingly. Recent parent feedback showed they were happy with the care their children received and that they had regular contact with key individuals involved in their child's care.

We saw that a 'staff engagement survey' had also been conducted recently and the responses analysed. Staff told us that the principal of the college discussed the findings of this survey and how improvements could be made during a group discussion workshop with staff.

Records showed that health and safety checks such as maintenance checks on accommodation facilities, fire safety equipment, and for example, water and fridge temperatures, took place regularly. This demonstrated that the provider sought to maintain student's health, welfare and safety.